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Looks at the growing importance of quality management in local government. Identifies the current thinking behind total quality and the need to apply established theory in the public domain, and explores the approaches and methodologies which are currently available to do this. Develops a framework for total quality from the work of a number of quality gurus. This framework can be used to examine the key requirements of total quality implementation, and hence expanded to take account of the special purpose of, and constraining conditions which apply to, local authorities.

How to enter and expand in a newly emerged foreign market is less understood. Should multinational enterprises move fast or slowly? In this study, the authors take China as the context to investigate what factors will lead to a fast expansion strategy in a foreign market. The purpose of this paper is to understand whether fast expansion benefits firms’ performance in a rapidly emerging market.

Based on insights from field interviews, the authors developed a theoretical framework. Then, the authors collected data from surveys of managers of multinational enterprises from Western countries to test their hypothesis. This research context is based on the experience of multinational enterprises in China which opened up to foreign direct investment in 1979.

This study shows that internally, strategic long-term investment goals, top management team commitment and externally switching costs and the growth in the demand market which will push firms to expand fast in the newly emerged China market. Faster pace of expansion benefits the performance of multinational enterprises in a newly emerged market.

Based on the onsite interviews followed by the survey of top managers of multinational enterprises located in China, this study provides a fine-grained analysis of the importance of pace and its key antecedents. Thus, the results provide new insights to decision-makers of multinational enterprises when considering expanding in an emerging market at its early stages of growth.

This paper describes the results of surveys which provide information on the relative status, qualifications, knowledge, practices and needs of production/operations managers within the UK. The qualifications and ambitions of production managers are shown to be lower than managers in other functions. A disturbing finding is the level of knowledge of established operations management techniques and concepts. Moreover, those who do have knowledge make low utilisation of it. Comparison of American and British‐owned companies indicates that production managers in the former make greater use of good management techniques. There is demonstrated a need for active career development to enable well qualified and ambitious recruits to enter the profession and progress to senior management positions.

A major source of failure for new ventures is the entrepreneurs℉ misunderstanding of the product-market fit. Recently, researchers have suggested that to get a better understanding of the product-market fit, entrepreneurs should “get out of the building” and interview many customers. This approach, while advantageous, is not without drawbacks. This article presents a conceptual model that incorporates the characteristics of “getting out of the building” to conduct customer interviews, and the biases that can arise to influence the entrepreneurs℉ misjudgment of the product-market fit. We provide recommendations to overcome these biases.

Many librarians are struggling to maintain high‐quality collections given limited funding and budget constraints. It has become necessary for librarians to set priorities on the development of book, journal, and electronic journal collections since libraries cannot afford to “have it all”. What would students decide under similar conditions? During March 2002, a survey was distributed to a number of education students at Oakland University to determine the types of materials they would purchase given limited funding. In addition, they were asked about their satisfaction level regarding the present book, journal, and electronic journal collections within the library. Information on class standing and previous library instruction was also obtained. Results from 243 participants indicated that students are fairly satisfied with the collections. Overall, they were more likely to prefer purchase of electronic formats. In addition, students who had previous library instruction are more likely to use electronic journals than those without library instruction.

David R. Maines was a founder of the Society for the Study of Symbolic Interaction, a fierce defender and practitioner of interactionist sociology, and cross-disciplinary pioneer, bridging sociology and communication research in the study of narrative. He invariably gathered collaborative circles of colleagues and students around him wherever his intellectual travels took him. Here, I recall the collaborative circle that formed with him at its center at Penn State in the late 1980s and early 1990s. This was a time of both personal and professional turmoil for David, and also prolific scholarly achievement. I then introduce other contributions to this volume that feature others' remembrances and appreciations of David's life and work.

The purpose of this paper is to present a framework, the CX Framework, for organizational sensemaking of systems-based performance management.

The design/methodology/approach of this paper is theoretical analysis and empirical testing.

The findings on the CX Framework were that organizational sensemaking was aligned with performance management theory and was enhanced with the use of the CX Framework.

The research limitations are that empirical testing has been done on the CX Framework, and therefore, generalizations are not possible.

The practical implications of this paper are that it aids in providing visual management to system complexity as a source of better performance management.

The social implications of this paper are that it informs management science about the importance of sensemaking as both a human and technical act.

The originality of this article is the visual and analytical presentation of enhanced organizational sensemaking as a source of informed performance management.

Many states still limit or prohibit commercial bank branching. In addition, the McFadden Act prevents banks from branching across state lines. It has been suggested that anti‐branching laws inhibit competition in the banking industry. This follows from the notion that bank markets are localized, and that anti‐branching laws prevent banks from penetrating local markets adjacent to their main offices. Two interesting hypotheses arise from this conjecture. First, do banks operating in unit‐banking states have a profit advantage over their counterparts in states that allow state‐wide branching? And second, is there any significant difference in profitability between banks in limited‐branching states and banks in state‐branching states? In other words, are there diminishing returns to branching deregulation? Research reported in this paper answers these questions.